Can’t seem to get your Apple Music downloads to work? Here are a few troubleshooting tips to help you figure out why.
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Apple Music is a streaming service that offers access to millions of songs. It’s ad-free and you can download songs to listen to offline. You can also create your own custom playlists, and listen to radio stations. With an Apple Music subscription, you get all of this for a monthly fee. If you’re having trouble downloading songs or accessing your music, here are a few things you can try.
Is your device connected to the Internet?
If you’re having trouble downloading Apple Music tracks, make sure that your device is connected to the Internet. If you’re using cellular data, make sure that cellular data is turned on for Apple Music in your device’s Settings app.
Check your Apple ID
If you’re having trouble downloading songs from Apple Music, make sure that you’re using the correct Apple ID. To check which Apple ID you’re using for Apple Music:
1. Open the Music app.
2. Tap the profile icon in the top-left corner of the screen.
3. In the pop-up menu, tap your name. If you’re not signed in, tap Sign In and enter your Apple ID and password.
4. On your account page, scroll down to Subscriptions and tap Manage Subscriptions.
5. If you have multiple subscriptions, make sure that you’re signed in with the correct Apple ID for each one by tapping the subscription and then tapping Change Storage Plan or Cancel Subscription.
Check your subscription
If you’re not able to download songs from Apple Music or they stop downloading unexpectedly, there might be a problem with your subscription. If you see an error when you try to start or play a song, find out what’s wrong.
If you can’t connect to the iTunes Store, iBooks Store, or App Store
If songs are missing from your music library after updating iOS
If songs won’t play on your iPhone, iPad, or iPod touch
Delete downloaded songs and redownload them
Check for updates
If you’re having trouble downloading songs or albums from Apple Music, make sure that you have the latest version of iOS or macOS, and of Apple Music. You might also need to update your payment method.
Check your storage
One of the first things you should do when you try to download and can’t is to check your device’s available storage. To do this on an iPhone, iPad, or iPod touch, go to Settings > General > About. If you’re using iOS 11 or later, you can also go to Settings > General > iPhone Storage.
You might need to delete some files from your device to make room for the update or download. To see how much space is available on your device, go to Settings > General > [Device] Storage.
Delete and reinstall the Apple Music app
If songs won’t download on your iPhone, iPad, or iPod touch
Make sure that you have the latest version of iOS or iPadOS, macOS, or iTunes for your device. If you can’t access the Internet on your device, you can delete and reinstall the Apple Music app:
iPhone, iPad, or iPod touch: Delete the Apple Music app then reinstall it from the App Store.
Mac: Delete iTunes then download it again.
PC: Uninstall iTunes then reinstall it.
Check for other issues
Before you begin, check for other issues that might cause your downloads to fail:
– Make sure that your device is connected to the Internet.
– Check your device’s date and time. If it’s wrong, update it.
– Check for updates to your apps, especially Apple Music.
– Delete the song, then redownload it.
Contact Apple Support
If you’re having trouble downloading Apple Music, please contact Apple Support for further assistance.
There are a number of reasons why your Apple Music download might fail. The most common reason is that there is a problem with your internet connection. If you’re on a cellular data plan, make sure that you have sufficient data allowance for the size of the download. You can also try downloading the album or song again. If it still doesn’t work, contact Apple support.